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Privacy policy

EFSOL cares about your privacy, which is why we have developed a policy that controls the collection, use, disclosure, transfer and storage of users' personal information. In addition to this policy, we provide data and privacy information built into our products for certain functions that require the use of personal data for operational purposes.

Take a few seconds to familiarize yourself with our privacy policy and contact us if you have any questions.


Collection and use of personal information

Personal information is data that can be used to identify users or to contact them.

If you contact EFSOL, you may be asked to provide personal information. EFSOL and its subsidiaries may exchange this personal information with each other and use it in accordance with this privacy policy. This information may be combined with other data in order to provide and improve our products, services, content and advertising. You are not required to provide personal information upon our request, however, if you do not provide such information, in some cases we will not be able to provide you with a product, offer a service or respond to a request.

Here are some examples of the personal information that EFSOL may collect and use.


Collection and use of personal information

Personal information is data that can be used to identify users or to contact them.

If you contact EFSOL, you may be asked to provide personal information. EFSOL and its subsidiaries may exchange this personal information with each other and use it in accordance with this privacy policy. This information may be combined with other data in order to provide and improve our products, services, content and advertising. You are not required to provide personal information upon our request, however, if you do not provide such information, in some cases we will not be able to provide you with a product, offer a service or respond to a request.

Here are some examples of the personal information that EFSOL may collect and use.


Types of personal information collected:


When you buy a product, download a software update, connect to our services, contact us or participate in an online survey, we may ask you to provide certain information, including first and last name, mailing address, phone number, email address, preferred method of communication, device identifiers, IP address, location information and credit card information.


When you share content with friends and family using EFSOL products, send gift certificates or products or invite someone to a forum or other EFSOL service, the company may collect the information you provide about these people, including their first and last names, mailing address, email and phone number. EFSOL will use this information to respond to your inquiries, provide you with relevant products and services, and combat fraud.


In some countries, in certain cases, we have the right to ask you to provide the information from state-issued identity documents.


Use of personal information:

With your consent, we may process your personal information for the purposes described in this privacy policy in order to comply with the legal obligations of EFSOL, or when necessary in the legitimate interests of EFSOL or a third party that may need to disclose information.


The personal information we collect helps keep you informed about the latest EFSOL news, software updates, and upcoming events.


We also use personal information to create, develop, operate, distribute and improve our products, services, materials and advertising, as well as to avoid losses and prevent fraud. We may also use your personal information to keep track of and ensure network security and to protect our services for the benefit of all our users. We restrict our use of data for fraud prevention purposes only to those that are strictly necessary and affect our legitimate interests in connection with the protection of customers and services.


We may use your personal information, including date of birth, for identity verification, user identification and selection of services appropriate for you.


We can use personal information for internal purposes, for example, when conducting an audit, data analysis or research aimed at improving EFSOL products and services, as well as ways to communicate with customers.


If you participate in a competition or a similar event, we may use the information you provide in the organization of these events.


Sources of personal information other than the user

We may receive your personal information from other people if they sent you gift certificates and products or invited you to connect to EFSOL services. In order to ensure security and prevent fraud, we can also verify the information that you provided when concluding a service contract with a third party, registration records in the company register. etc.


Collection and use of non-personal information

We also collect data that is not directly related to a specific person. We may collect, use, transmit and disclose such information for any purpose. Here are some examples of what non-personal information we collect and use.


We may collect information such as place of work, language, zip code, area code, unique device identifier, link source URL, location and time zone in which the EFSOL product is used. This helps us better understand the users' needs and offer them more relevant products, services and advertising.


We may collect information about customers' actions on our website. In addition, we can use the data obtained through our other products and services. This information allows us to provide customers with more useful information, as well as to understand which sections of the website, products and services are of greater interest. Data compiled as part of this privacy policy is not classified as personal information.


We may collect and store information about how you use our services, including search queries. This information may be used to increase the relevance of the services we provide. Such information will not be associated with your IP address, except in some cases when it is necessary to ensure the quality of services we provide via the Internet.


With your express consent, we may collect information about how you use our products and applications in order to help developers improve these applications.

When combining non-personal information with personal information, the combined data will be considered personal as long as it remains combined.


Cookies and other technologies

EFSOL’s websites, online services, interactive applications, email messages and advertisements may use cookies and other technologies, such as pixel tags and web beacons. These technologies allow us to better understand the actions of users, find out which pages they visit on our websites, and evaluate and improve the effectiveness of advertising and web searches. Information collected through cookies and other similar technologies is not considered personal. However, IP addresses or similar identifiers are considered personal information, when required by local law. Similarly, in the context of this privacy policy, when non-personal and personal information is combined, we consider this information to be personal.

EFSOL and its partners are also entitled to use cookies and other technologies to retain personal information when you visit websites, online services and applications. In such cases, our goal is to make your interaction with EFSOL more convenient and personal. Information about buying a particular product or using a specific service using your computer or mobile device will help make our ads and emails more relevant to your interests. In addition, your contact information, device identifiers, and information about your computer or device will help us personalize your operating system and ensure optimal quality of service.

To disable cookies in the Google Chrome web browser, open the Google Chrome settings, click on "Advanced", "Privacy and security", "Site settings", "Cookies and site data", and click "Clear cookies and site data when you quit Chrome". If you use a different web browser, contact your provider to find out how to disable cookies. Please note that after disabling cookies, some functions of the EFSOL website will become unavailable.

Like most Internet services, we automatically collect certain information and store it in log files. Such information includes your IP address, browser type and interface language, the name of the Internet provider, the addresses of the websites or applications from/to which you navigated, the operating system, date and time stamps, and information about visits.

We use this information to understand and analyze trends, manage the site, study user behavior on the site, improve our products and services, and collect demographic information about our user population. EFSOL may use this information in marketing and advertising services.

In some of our emails, we use click-through URLs linked to the materials on the EFSOL website. When users click on such links, they go to the landing page through a separate web server. We track data about these clicks, as they help us identify the most popular topics and evaluate the effectiveness of user interactions. If you want to opt out of such tracking, please don’t click on the text or image links in the email.

Pixel tags allow to send emails in a format that is accessible to users, and also make it possible to determine whether the letter has been opened and read. We can use this information to reduce the number of emails or stop using them.


Disclosure to third parties

EFSOL may sometimes disclose certain personal data of its users to its strategic partners who help the company provide products and services or promote EFSOL products on the market. EFSOL provides personal information for the sole purpose of the distribution or improvement of products, services and advertising; this information is not passed on to third parties for marketing purposes.


Service centers

EFSOL exchanges user personal data with companies that provide services such as information processing, loan term extension, customer order fulfillment, product delivery, customer data management and expansion, customer service, assessing user interest in our products and services, and conducting surveys and surveys to determine satisfaction. These companies are committed to protecting your data and may be located in countries where EFSOL operates.


Other parties

EFSOL may be required to disclose your personal information in accordance with the law, legal requirements, litigation, or at the request of the government of your host country or other countries. We may also disclose your personal information if it is required for the purposes of national security, law enforcement or other socially useful purposes.

We may also disclose your personal information if it is necessary to fulfill our conditions or to protect our operations or users. In addition, in the event of company reorganization, merger or sale, we may transfer personal data to the appropriate third party.


Automated decision making, including profiling

EFSOL does not make any decisions using algorithms or profiling that significantly affect the user.


Integrity and storage of personal information

With EFSOL, you can easily ensure the accuracy, completeness and relevance of personal information. We will store your personal information for the period necessary to fulfill the goals listed in this privacy policy and for summary privacy reports for specific services. In assessing the duration of such periods, we carefully examine our need to collect personal information and, when such a need exists, we store information for the shortest possible period required for collection purposes, if the law does not oblige us to retain it for a longer period of time.


Access to personal data

We will provide you with access to personal data and a copy of them in any case, i.e., if you want to correct errors in the data or ask to erase it, we will satisfy such a request if EFSOL is not obliged to store data by law or if it is not needed for legitimate business purposes. We may refuse to fulfill requests that are unfounded or unscrupulous, violate the privacy of other users, do not make sense, or access to which is not required by local law. We may also decline certain parts of deletion or access requests if we believe that this would call into question our legitimate use of data for the purposes of fraud prevention and security, as described above. Online tools for sending requests for access, rectification, or deletion are provided at the regional level.


Location-Based Services

To provide location-based services in our products, EFSOL, as well as our partners, can collect, use and share location data. This information includes real-time geographic information about your computer. Location-based services can use (if applicable) GPS, Bluetooth and your IP address, as well as the location of the Wi-Fi access points and cell towers specified by volunteers and various technologies to determine the approximate location of your device. Unless you have provided your explicit consent, your location data is collected anonymously in a way that does not allow you to be identified, and is used by EFSOL and our partners to provide and improve products and services that use location data.


Third-Party Sites and Services

EFSOL websites, products, services, and applications may contain links to third-party websites, products, and services. Our products and services may also use or offer our partners' products or services.

The management of information collected by third-party developers, which may include location data or contact information, is governed by the privacy policies of these third-party companies. We recommend that you review the privacy policies of such third parties.


Maintaining company-level user privacy

To ensure the protection of personal information, we familiarize EFSOL employees with security and confidentiality recommendations and ensure their strict implementation within the company.


Privacy Issues

Please contact us If you have questions or concerns about the EFSOL privacy policy or about data processing, if you would like to contact our director for data protection or file a complaint about a possible violation of local privacy laws. You can contact us at any time by calling the appropriate number for your country or region.

All privacy-related requests, as well as requests about personal information related to access to data or their downloading, are transferred to a special department, whose employees evaluate them and try to find a solution to the problem. If your problem requires a more thorough consideration, they may contact you for more information. The senders of such non-standard requests are provided with detailed answers. If you are unsatisfied with the response, please file a complaint with the appropriate regulatory authority in your country. To find out how to file a complaint on a case-by-case basis, please contact us.

EFSOL periodically updates its privacy policy. If significant changes are made to this policy, a notice will be posted on our website and an updated policy will be published.
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